Benefit: Peace of mind with our 30-day return policy
How to do: Return the wig in its original condition with packaging within 30 days of receipt.
Return Condition | Refund Type | Timeframe |
---|---|---|
New, unworn, unwashed | Full refund | Within 30 days |
Used, not to customer satisfaction | Partial refund or exchange | Within 30 days |
Worn, damaged, or altered | No refund or exchange | N/A |
Benefit: Risk-free shopping with our color matching guarantee
How to do: Contact our customer service team for assistance with finding the perfect color match.
Color Guarantee | Refund Type | Timeframe |
---|---|---|
Customer dissatisfaction with color | Full refund or exchange | Within 30 days |
Incorrect color received | Full refund or replacement | Within 30 days |
Custom-colored wigs | No refund or exchange | N/A |
Benefit: 100% satisfaction guarantee on all wigs
How to do: Contact our customer service team for assistance with damaged wigs.
Damage Type | Refund Type | Timeframe |
---|---|---|
Received damaged | Full refund or replacement | Within 30 days |
Damaged during use | Partial refund or exchange | Within 30 days |
Intentional damage | No refund or exchange | N/A |
Does wig.com charge a restocking fee?
No, wig.com does not charge any restocking fees for returns.
Can I return a custom-made wig?
Custom-made wigs are not eligible for returns unless there is a defect in the wig.
How long does it take to process a return?
Returns are typically processed within 10-14 business days of receipt.
Can I cancel an order before it ships?
Orders can be canceled before they ship without penalty. Simply contact customer service to cancel.
Experience the exceptional quality and peace of mind that comes with shopping at wig.com. With our 30-day return policy, color matching guarantee, and 100% satisfaction guarantee, you can shop with confidence, knowing that you'll find the perfect wig for your needs. Visit wig.com today and discover the beauty that awaits!
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